Privacy Policy

Home Pro Group is the legal business responsible for the five Home Pro websites listed below and their connected customer services. The business handling your inquiry or project may be identified in your conversation, appointment, or written agreement. Home Pro Group uses shared systems to coordinate inquiries across the network.

• Home Pro Group — homeprosocal.com
• Home Pro Construction — construction.homeprosocal.com
• Home Pro Electrical — electrical.homeprosocal.com
• Home Pro Plumbing — plumbing.homeprosocal.com
• Home Pro HVAC — hvac.homeprosocal.com

• Contact and project details: your name, email, phone number, address or city, preferred communication method, project needs, consultation details, and other information you provide.
• Messages and uploads: live chat messages, contact forms, photographs, documents, and correspondence. Information you type into a chat, including names, email addresses, and phone numbers, may be recognized and added to a customer record.
• Customer account and project records: account identifiers, sign-in and page activity, project updates, shared files, approvals, and their timestamps.
• Applications: role and business preferences, experience, availability, city, contact details, and an optional résumé.
• Website usage and technical information: pages visited, visit timestamps, website or business of origin, browser session identifiers, and technical logs processed by our hosting and security providers. Those providers may process IP addresses and device information to deliver and protect the services.

Please avoid sending payment card details, Social Security numbers, passwords, or unrelated sensitive information through chat or general forms. Upload only information you have permission to share.

We use information to respond to questions, route messages to the appropriate business, create or update customer profiles, plan and manage projects, arrange consultations, send service confirmations and reminders, review applications, operate accounts, measure website activity, and maintain security and business records. Contact details may be matched with existing records to reduce duplicates; matching can be imperfect, and you may ask us to correct a link or record. A shared device alone does not establish your identity.

Relevant Home Pro team members may access information in our shared operations system to respond to your inquiry and coordinate work across businesses. We use service providers such as Google Firebase for hosting, authentication, database and file storage, Resend for email delivery, and OpenAI to assist with live chat. When AI assistance is used, relevant chat text and contact details may be processed by OpenAI to draft replies and consultation suggestions. AI can make mistakes; ask for a team member when needed. Photographs are reviewed by our team rather than sent to the AI in this version. Notifications to staff may contain your message, contact information, preferred contact method, business, and appointment or project details. We may disclose information to providers helping carry out a requested service, as required by law, to protect rights and security, or in connection with a business transfer subject to applicable safeguards. We do not use information collected through these websites for sale or cross-context behavioral advertising.

Browser local storage and authentication technologies help keep you signed in where applicable and let you resume a chat in the same browser on the same website. Session storage helps count visits, and our analytics records page visits and the originating business. Clearing storage, changing browsers, using a different device, or visiting another subdomain may prevent automatic access to the same conversation. Local storage is not a secure way to identify a person, and shared-device users should sign out and clear browser data when appropriate.

You can manage cookies and site storage in your browser. Blocking or clearing them may affect chat continuity and account features. Our current first-party page-counting implementation does not change its behavior in response to a browser Do Not Track signal. We do not currently deploy advertising pixels that track your activity across unrelated websites. Hosting, authentication, externally loaded fonts, and other service providers may receive technical requests when you use a page. Global Privacy Control communicates a sale or sharing opt-out; we do not currently sell or share this site information for cross-context behavioral advertising.

Sharing a contact method allows us to respond about your inquiry, application, appointment, or project. We do not treat a service inquiry as blanket permission for unrelated marketing. You can tell us your preferred communication method or ask us to stop optional communications using homeprogroup1@gmail.com or 424-786-4750. Essential security or transaction-related communications may still be needed. Selecting text as a preference does not mean automated text messaging is currently enabled. Browser notification permission can be changed in your browser settings.

We retain information for the time reasonably needed for the purpose it was collected, including ongoing conversations, project and warranty records, hiring review, accounting, dispute resolution, and legal obligations. Retention depends on the record and those requirements; not all information has the same retention period. We use access controls and other technical measures to protect information, but no online service or transmission is completely secure. Deleting browser storage does not delete information already sent to our systems. Contact us to request deletion or discuss an account or application.

You may contact us to request access, correction, or deletion of your information or withdrawal of an application. California residents may have additional rights where the California Consumer Privacy Act or other applicable laws apply, including rights to know, correct, delete, receive information in a portable form, opt out of sale or sharing, limit certain uses of sensitive information, and exercise rights without unlawful discrimination. Availability and exceptions depend on the applicable law and our activities; this policy does not assert that every statutory right applies to every record.

Submit a request by email or phone using homeprogroup1@gmail.com or 424-786-4750, or through live chat. Identify the request and the email or phone associated with your record. We may need proportionate information to verify your identity or an authorized agent’s authority before releasing or changing records. Do not send identity documents unless we arrange an appropriate method. We respond within applicable legal timeframes and explain when a request cannot be fully fulfilled.

Public browsing and live chat do not require access to your precise device location. Service location comes from the address or area you provide. Separate staff tools may request browser location permission for clock-in or mileage features; that information is used for workforce and operational records. This public website policy does not replace any employment-specific notice or agreement required for those tools.

Our services are intended for adults arranging home services and employment inquiries, not children under 13. We do not knowingly seek personal information from children under 13. If you believe a child submitted information, contact us so we can review and remove it as appropriate. External websites and review platforms have their own privacy practices.

We post changes on this page and update the date above. When required, we provide additional notice of material changes. For privacy questions or requests, contact homeprogroup1@gmail.com or 424-786-4750. Include “Privacy request” in an email subject to help us route it.

Home Pro Group collects your name, phone number, SMS consent choice, the disclosure you agreed to, its version, signup page, and consent timestamp when you sign up for text updates. We use these records to manage service-related texts, appointments, project updates, and customer support. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We may share information needed to operate messaging with providers such as Twilio acting on our behalf. SMS consent is separate from permission to call or email. Contact admin@homeprosocal.com to request a correction or withdraw consent. Reply STOP to unsubscribe. Signing up is optional.